Help & Support

How can we help?

Send us a message or find your answer in the FAQ below.

Send a message

We typically respond within 1–2 business days.

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Your email client should have opened with your message. We'll get back to you within 1–2 business days.

Contact info

Prefer to reach out directly? We're here.

Response time

1–2 business days

Data & privacy requests

Delete account in-app or email us for manual removal

Quick links

Frequently Asked

Common questions

Answers to the most common support questions.

  • Open the app → tap the profile/settings icon → select Settings → tap Delete Account. You'll be asked to re-authenticate once as a security step, then confirm. This immediately and permanently deletes all your items, photos, and account information from our servers — no waiting period. If you're unable to access the app, email us at support@materialmerge.com and we'll delete your data manually.
  • On the login screen, tap Forgot Password? and enter your email address. You'll receive a password reset email within a few minutes. Check your spam folder if it doesn't arrive. The reset link expires after 1 hour.
  • Yes. Tap the banner at the top of the app that says "Save your progress" (or go to Settings → Create Account). You can convert to an email/password account or link your Google account. All your items are preserved automatically — nothing is lost during conversion.
  • Photos are stored in the cloud and require an internet connection to load. Try: (1) check your internet connection; (2) force-close and reopen the app; (3) sign out and sign back in. If photos are missing after re-signing in, please contact us — this may indicate a sync issue we can investigate.
  • Yes. Go to Settings → Account Settings → Change Email. You'll need to re-enter your current password to confirm the change. The new email takes effect immediately.
  • Go to Settings → Account Settings → Sign-In Methods. Tap Link Google Account. Once linked, you can sign in with either your email/password or Google. Both methods access the same account and data.
  • First, try: (1) force-close and reopen the app; (2) check for an app update in the App Store; (3) restart your device. If the problem persists, email us at support@materialmerge.com with your device model, iOS version, and a description of what you were doing when it crashed. Screenshots or screen recordings are extremely helpful.
  • Email us at support@materialmerge.com with the subject "Data Export Request" and your account email. We'll provide an export of your personal data within 30 days, as required by applicable law.